How to stop divide and conquer? No More Corporate Dodgeball 101509

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A new understanding of why “The Meek shall inherit the Earth”…. a pithy summary in 13 slides points the way to a new operating model for organizations

No More Corporate Dodgeball 101509

View more presentations from Nilofer Merchant.

Republished with author's permission from original post.

Mei Lin Fung
Institute of Service Organization Excellence, Inc.
Mei Lin Fung, www.isoe.com blogs on ebCEM – evidence-based Customer Experience Management. The Service Leadership Transformation Program developed in an innovative public private partnership with Avaya and Oklahoma State University received the Phillip Crosby Golden Medallion in 27. Her curriculum has been implemented by Microsoft Telesales in China, and Johnson and Johnson in Asia. She designed the first US Department of Labor approved Contact Center Apprenticeship Program in Oklahoma. Blog: Learning to Earn Customer Trust by Mei Lin Fung

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