A new understanding of why “The Meek shall inherit the Earth”…. a pithy summary in 13 slides points the way to a new operating model for organizations
No More Corporate Dodgeball 101509
View more presentations from Nilofer Merchant.
A new understanding of why “The Meek shall inherit the Earth”…. a pithy summary in 13 slides points the way to a new operating model for organizations
No More Corporate Dodgeball 101509
View more presentations from Nilofer Merchant.
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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.