What is Twitter, a Social Network or a News Media?

By
Mei Lin Fung
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Great analysis. Tip of the Hat to Alvis Brigis for alerting us.
Check out this SlideShare Presentation:

What is Twitter, a Social Network or a News Media?

View more presentations from Haewoon Kwak.

Republished with author's permission from original post.

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Mei Lin Fung
Institute of Service Organization Excellence, Inc.
Mei Lin Fung, www.isoe.com blogs on ebCEM – evidence-based Customer Experience Management. The Service Leadership Transformation Program developed in an innovative public private partnership with Avaya and Oklahoma State University received the Phillip Crosby Golden Medallion in 27. Her curriculum has been implemented by Microsoft Telesales in China, and Johnson and Johnson in Asia. She designed the first US Department of Labor approved Contact Center Apprenticeship Program in Oklahoma. Blog: Learning to Earn Customer Trust by Mei Lin Fung
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