Editor’s Pick
Experience
Engagement
Leadership
Technology
Type
- Articles
- Interviews
- Think Tank
- Blogs
- News
Authors
Resources
Marketplace
Free CX E-Book

Search

About Us
Terms of Use
Privacy Policy
Advertise
How to Contribute
- Blogging
- News Posting
Join
Log In

Editor’s Pick
- Organizational Silos: Impacting Both Employee and Customer Experiences
  
  The ROI of CX (RoCX)
  
  2 things we always need to know about every sales opportunity
  
  The Never Normal Customer
  
  Great Demo! Virtual Demos Best Practices
Experience
- All Customer Journey Customer Loyalty Customer Strategy Omnichannel Personalization Voice of Customer
  
  Organizational Silos: Impacting Both Employee and Customer Experiences
  
  The ROI of CX (RoCX)
  
  When Customer Personas Meet Customer Data
  
  Personalized In-App Rewards for Customer Loyalty: 2023 Trends, Benefits, and Infographic
Engagement
- All Digital Marketing Sales Performance Service and Support Social Business
  
  2 things we always need to know about every sales opportunity
  
  I told the agent I was sorry
  
  When Customer Personas Meet Customer Data
  
  How Social Platforms Like #BookTok Can Bookend Retail
Leadership
- All Chief Customer Officer Employee Engagement Innovation Performance Metrics
  
  Organizational Silos: Impacting Both Employee and Customer Experiences
  
  The ROI of CX (RoCX)
  
  2 things we always need to know about every sales opportunity
  
  Take Time to Reflect on 2022 – Part One
Technology
- All Contact Center Customer Analytics Marketing Technology Sales Technology Service Technology
  
  8 New Features of the Recently Launched WordPress 6.1
  
  When Customer Personas Meet Customer Data
  
  Personalized In-App Rewards for Customer Loyalty: 2023 Trends, Benefits, and Infographic
  
  How Integrating Your Accounting Software with CRM Will Keep You Organized…
Type
- Articles
- Interviews
- Think Tank
- Blogs
- News
Authors
Resources
Marketplace
Free CX E-Book

What is Twitter, a Social Network or a News Media?

By

-

May 7, 2010

84 views

Great analysis. Tip of the Hat to Alvis Brigis for alerting us.
Check out this SlideShare Presentation:

What is Twitter, a Social Network or a News Media?

View more presentations from Haewoon Kwak.

Republished with author's permission from original post.

Categories: Blog • Social Business

84 views

Mei Lin Fung

Institute of Service Organization Excellence, Inc.

Mei Lin Fung, www.isoe.com blogs on ebCEM – evidence-based Customer Experience Management. The Service Leadership Transformation Program developed in an innovative public private partnership with Avaya and Oklahoma State University received the Phillip Crosby Golden Medallion in 27. Her curriculum has been implemented by Microsoft Telesales in China, and Johnson and Johnson in Asia. She designed the first US Department of Labor approved Contact Center Apprenticeship Program in Oklahoma. Blog: Learning to Earn Customer Trust by Mei Lin Fung

View All Posts »

Join CustomerThink, get e-book The Top 5 Practices of Customer Experience Winners!

New Editor's Picks

Organizational Silos: Impacting Both Employee and Customer Experiences
The ROI of CX (RoCX)
2 things we always need to know about every sales opportunity
The Never Normal Customer
Great Demo! Virtual Demos Best Practices

LEAVE A REPLY Cancel reply

Please enter your comment!

Please enter your name here

You have entered an incorrect email address!

Please enter your email address here

Save my name, email, and website in this browser for the next time I comment.

Notify me when new comments are added

New Posts

Organizational Silos: Impacting Both Employee and Customer Experiences

Annette Franz - February 3, 2023

The ROI of CX (RoCX)

Howard Lax - February 3, 2023

8 New Features of the Recently Launched WordPress 6.1

Pratip Biswas - February 3, 2023

2 things we always need to know about every sales opportunity

Bob Apollo - February 2, 2023

Take Time to Reflect on 2022 – Part One

Cassius Rhue - February 2, 2023

Trending Posts

Top 10 most viewed posts published in last 30 days.

The Long Game: Contact Centers Need to Evolve to Handle Volatility
What the Rise of Blockchain and the Metaverse Means for Customer Experience
How to Get Into Your Buyer’s Mind to Influence Purchase Decisions
Six Retail Loyalty Programs To Watch In 2023
How Digital Transformation is Driving Retail Customer Experience
The CRM Value Chain – an Overview
It’s 2023. What Will Leading Companies Be Doing To Optimize The Connective Linchpin Value Of Brand, Customer, And Employee Advocacy?
How to Use CX to Supercharge Your Customer Lifetime Value
5 Trends for Customer Loyalty and Engagement in 2023
23 Ways to Create an Amazing Experience In 2023

Top 10 Authors of 2022

Lynn Hunsaker
Varun Bhagat
Seth Earley
Ardath Albee
Colin Shaw
Jenna Bunnell
Areeya Lila
Liliana Petrova
Syed Balkhi
Jim Tincher

See all ranked authors »

Recent Comments

Lynn Hunsaker on 23 Customer Experience Practices You Should Stop in 2023
Michael Lowenstein on 23 Customer Experience Practices You Should Stop in 2023
Bill Fotsch on Quiet Quitting: It’s Beyond Time to Focus on Your Employees
Deirdre Yee on 5 Ways to Run Net Promoter Score Programs Right—and Boost the Effectiveness of Your Business
Bill Fotsch on 5 Ways to Run Net Promoter Score Programs Right—and Boost the Effectiveness of Your Business
Howard Lax on The Human Experience = Human Economics: CX and EX in the Real World
Michael Lowenstein on The Human Experience = Human Economics: CX and EX in the Real World
Lynn Hunsaker on Should the Chief Experience Officer Cease to Exist?
Lynn Hunsaker on How Southwest Can Own Customer Experience Again
Sharon-Drew Morgen on Let’s Make Sales Relevant Again

Featured Marketplace Listings

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

All Listings »

MarketPlace

Featured Listings

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

All Listings »

ABOUT US

CustomerThink is the world's largest online community dedicated to customer-centric business strategy.

Join us, and you'll immediately receive the e-book The Top 5 Practices of Customer Experience Winners.

Contact us: [email protected]

About Us
Terms of Use
Privacy Policy
Advertise
How to Contribute
- Blogging
- News Posting
Join
Log In

© 1998-2023 CustomerThink Corp.

Join CustomerThink

Join now to get "The Top 5 Practices of Customer Experience Winners," an e-book of CustomerThink's latest research. Members receive weekly Advisor newsletter with Editor’s Picks and Alerts of insightful content and events.
Email*
Untitled*
- I agree to CustomerThink's privacy policy and understand I can easily unsubscribe at any time.
Name
This field is for validation purposes and should be left unchanged.

Edit with Live CSS

Write CSS OR LESS and hit save. CTRL + SPACE for auto-complete.