DTSI Partners With Five9 To Provide Hosted Call Center Solutions for the Philippines Market


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PLEASANTON, Calif. and MANILA, Philippines – August 20, 2007 – Five9, Inc., the leader in on-demand call center solutions, and Anthem Solutions, Inc., a subsidiary of Diversified Technology Solutions, Inc. (DTSI) and the leading systems integrator and technology solutions provider in the Philippines, today announced a partnership enabling Anthem Solutions to provide hosted call center services based on the Five9 Virtual Call Center™. The new partnership is designed to deliver a comprehensive set of hosted call center solutions to the Philippines’ growing industry of call center outsourcers.

The on-demand Five9 Virtual Call Center integrated with Anthem Solutions facilities and extensive expertise in delivering call center solutions will provide any call center seeking to quickly expand with the ability to do so, while minimizing the need for upfront capital expenditures. The use and cost-effectiveness of deploying the hosted service is an important benefit for call centers looking at the Philippines, but wanting control of their captive operations. With Five9 and Anthem Solutions, call centers can be up and running immediately, and quickly expand to address the needs of new and existing customers.

“In the last year, we’ve seen a tremendous increase in the demand for hosted call center services from our customers,” said Miguel Garcia, president and managing director of Anthem Solutions, Inc. “Being able to provide them with the facilities and a full line of hosted call center solutions, opens the door for more businesses to quickly expand or develop call centers to better serve their clients or to reach prospective customers. We looked at several hosted call center providers before selecting Five9, and found it to offer the highest quality VoIP and service flexibility for our customers.”

“As the leading systems integrator in the Philippines, DTSI’s subsidary will provide Five9 with great reach into the Philippines’ growing call center industry, delivering versatile call center solutions to the country’s outsourcers,” said Brian Silverman, Five9’s president and CEO. “We look forward to being involved in the launch of Anthem Solutions and collaborating with them to offer customers more options and greater flexibility in their call center options.”

“Hosted call center solutions can be readily adapted to meet the needs of outsourcers, a growing group that already makes up the majority of call centers in the Philippines,” added Jim Dvorkin, Five9 CTO. “This partnership will provide Anthem Solutions customers with multi-tenant capabilities, allowing outsourcers to seamlessly handle multiple contracts and campaigns with crystal-clear voice quality on Five9’s Virtual Call Center. The hosted solution will enable outsourcers to deploy and expand the size of their call center quickly and affordably with little overhead.”

The new services will be available through Anthem Solutions within 30 days. For more information, contact Anthem Solutions at 212-463-0043 or at www.anthemsolutions.net.

About the Five9 Virtual Call Center™

The on-demand Five9 Virtual Call Center™ enables companies of any size to build a comprehensive, feature-rich contact center — anywhere in the world — without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9’s on-demand service allows for easy set-up and administration of at-home agent workforces as well as single-site or distributed, multi-site centers to act as one, regardless of geographic location. Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, any business with just a PC and a broadband connection can afford a comprehensive suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Auto Dialer, Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Voice Recording, Quality Monitoring, Real-time Reporting, Chat, and Centralized Management.

About Anthem Solutions, Inc.

Anthem Solutions provides a complete solution for companies seeking to expand and operate with zero capital expense, with the Lease, Expand, Operate (LEO) model. Bringing together the management, experience and expertise of the leading systems integrator and technology solutions provider in the Philippines. Anthem Solutions is committed to finding solutions that will increase operational efficiency, generate cost savings, and enable our valued customers to focus on core competencies. A subsidiary of DTSI, which has installed more than half of the total seats in the Philippines including many Fortune 500 companies, Anthem Solutions provides world class solutions for today’s expanding enterprises..

About Five9, Inc.

Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Center™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.

Media Contact
Heather Fitzsimmons
MindShare PR
[email protected]

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