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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 5
Service and Support
The Evolution of Customer Service: Generative AI’s Role in 2024 and Beyond
Marie Angselius
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November 7, 2023
How to Quantify CX ROI
Lynn Hunsaker
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November 6, 2023
How Customer Service Affects Holiday Shopping Behavior
Michael Podolsky
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November 3, 2023
The Future of Customer Service is Autonomous Service
Fortuné Alexander
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November 3, 2023
Providing Amazing Customer Journeys by Leveraging the Power of Technology
Denyse Drummond-Dunn
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November 3, 2023
The 5 Essential Behaviors Before Concluding Customer Interactions
Jeremy Watkin
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November 1, 2023
Bridging the Service Gap: How AI Transforms the Service Lifecycle – and All of the Jobs Involved
Assaf Melochna
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October 26, 2023
Closing Contact Centers Will Create More Opportunities For Careers In CX
Mark Hillary
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October 26, 2023
Elevating CX Planning in 2024: Budgets, Technology, and Beyond
Rick Sunzeri
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October 20, 2023
Don’t put Legos down the drain
Cassius Rhue
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October 18, 2023
7 Ways Solopreneurs Can Seamlessly Offer an Elite Customer Experience
Chalmers Brown
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October 16, 2023
Human-In-The-Loop (HITL): What #CX Leaders Should Know
Annette Franz
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October 16, 2023
Solved Right, Fast: 3 Ways Live, App-Free Video Slashes Time to Resolution
Rama Sreenivasan
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October 11, 2023
How Soon Will AI Replace Customer Service Agents?
Mark Hillary
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October 10, 2023
Bilingual Customer Support: Where Live Agents and AI Coincide
Kim Campbell
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October 9, 2023
Attack Points of Pain that Customers and Employees Share. A Powerful Two-Fer!
John Goodman
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October 4, 2023
6 Ways Intelligent Automation is Transforming the Customer Service Industry
Sohaib Ahmed
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October 3, 2023
Restaurant Experiences That Drive Me MAD! What Can We Learn From These?
Colin Shaw
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October 3, 2023
Don’t DM the CEO: Six Support Agent Solutions to Make Unhappy Customers Happy
Mukesh Mirchandani
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October 1, 2023
Transforming Call Center Experiences: How AI-Powered Solutions Can Reclaim $250 Billion in Wasted Investments
Ricardo Saltz Gulko
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September 21, 2023
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Page 5 of 433
New Posts
CPG Study: Complaint Handling is More Challenging. Yet 40%+ Delight is Attainable
John Goodman
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May 14, 2024
CX Design: What Can Companies Do to Compete with Tech Giants? – Part II
Ricardo Saltz Gulko
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May 14, 2024
[Research Round-Up] The Latest From NetLine On B2B Content Consumption
David Dodd
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May 14, 2024
What Consumers are Saying About AI and Customer Service
Ori Faran
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May 13, 2024
Visual Customer Service Can Be Transformative For Banks
Dianne McCoubrey
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May 13, 2024