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Fortuné Alexander

Fortuné Alexander
Fortuné Alexander, Senior Director, Product Marketing for Customer Service and Sales Automation at Pegasystems, is a product marketing leader with deep expertise in positioning Customer Experience (CX) solutions built for AI-powered decisioning and workflow automation. He specializes in GTM strategy, planning, and execution for enterprise customer engagement solutions.

The Future of Customer Service is Autonomous Service

Macroeconomic pressures are forcing organizations to improve operational efficiency and, at the same time, boost customer loyalty and retention. But despite how far the...

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