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Fortuné Alexander

Fortuné Alexander
Pegasystems
Fortuné Alexander, Senior Director, Product Marketing for Customer Service and Sales Automation at Pegasystems, is a product marketing leader with deep expertise in positioning Customer Experience (CX) solutions built for AI-powered decisioning and workflow automation. He specializes in GTM strategy, planning, and execution for enterprise customer engagement solutions.

The Future of Customer Service is Autonomous Service

Fortuné Alexander -
Macroeconomic pressures are forcing organizations to improve operational efficiency and, at the same time, boost customer loyalty and retention. But despite how far the...

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