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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
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Free CX E-Book
Home
Leadership
Performance Metrics
Page 49
Performance Metrics
The CCO Dashboard [Part two of a two-part series*]
Curtis Bingham
-
December 3, 2013
For Many Another Year of Failure and a Key to Success
Glenn Pasch
-
December 3, 2013
DMAIC for Customer Experience Transformation
Mohamad El-Hinnawi
-
December 2, 2013
Vanity Metrics Verses Actionable Numbers
John D. Leavy
-
December 2, 2013
Let’s Get Current (And Serious) About The Powerful Financial Rewards of ‘Being Human’
Michael Lowenstein
-
November 29, 2013
The Dark Side of Using NPS as a Performance Management Tool
Maz Iqbal
-
November 28, 2013
The Fundamental Business Problem With Social Media
Craig Padoa
-
November 28, 2013
What Came First Customer Engagement or Customer Feedback?
Chris White
-
November 26, 2013
The CCO Dashboard [Part one of a two-part series*]
Curtis Bingham
-
November 26, 2013
But the Emperor Is Wearing Nothing at All!
Randy Brandt
-
November 14, 2013
Two More Customer Experience Facts and Suggestions You Can’t Ignore [INFOGRAPHIC]
Bob Hayes
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November 12, 2013
How a Balanced Scorecard Measures Current and Future Marketing Performance
David Dodd
-
November 10, 2013
Supportive Leadership at Rontec Drives Customer Satisfaction, Business Growth
Alison Bond
-
November 7, 2013
Customer-Centric Transformation: What Good Looks Like – Measurement – Part 10 of 14
Doug Leather
-
November 7, 2013
2 Metrics Missing from Your PPC Report
McKay Allen
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November 7, 2013
Real-World Stories of Creating the Metrics that Matter
Jim Tincher
-
November 6, 2013
Don’t Waste Your Time On External Net Promoter Benchmarks
Adam Ramshaw
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November 5, 2013
God-Awful Art and Operational Measurement
James Lawther
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November 3, 2013
Yikes…Forrester Says ‘Don’t Dedicate a Paid Ad Budget for Facebook’
McKay Allen
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November 1, 2013
Net Promoter Score – a delicate case of the Emperor’s New Clothes?
Dr Simon Moore
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November 1, 2013
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