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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 50
Performance Metrics
Marketing By The Numbers
Emily R. Coleman
-
October 29, 2013
Carlson Restaurants Share Four Big Insights on Net Promoter
Adam Ramshaw
-
October 28, 2013
The CMO’s Achilles’ Heel
Vince Koehler
-
October 19, 2013
Connect the Disjointed Customer Metrics
Jeanne Bliss
-
October 15, 2013
Pithy Customer Feedback Insights via the BBC and Rob Markey
Adam Ramshaw
-
October 14, 2013
How To Kill Contact Centre KPIs
Martin Hill-Wilson
-
October 13, 2013
Breaking Down the Four Ms of Influence Marketing for Better ROI
Danny Brown
-
October 10, 2013
Science and the Length of Your Sales Cycle
Dave Kurlan
-
October 9, 2013
Five Sales Metrics You’re Not Tracking
John Kearney
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October 3, 2013
The Right Process for the Right Purpose
Peter Leppik
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October 2, 2013
Correlation of Customer Experience Trends Can Predict Shifts in Market Share
Gregory Yankelovich
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October 1, 2013
What is a Good Net Promoter Score? [Video]
Adam Ramshaw
-
September 24, 2013
Using Data to Prove Your Value
Curtis Bingham
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September 24, 2013
Help! My Execs Don’t Get It!
Annette Franz
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September 24, 2013
How Executives Can Measure the ROI of Content Marketing
Don Broekelmann
-
September 24, 2013
Six Guidelines for Strategy Execution and Transformational Change
Maz Iqbal
-
September 20, 2013
How to make a business case for social media
Matt Heinz
-
September 18, 2013
Achieving ROI from Social Media
Mark Parker
-
September 16, 2013
The Formula for Success: Improved Quality = Lower Costs and Higher Revenue
Donna Fluss
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September 12, 2013
Transforming Organization Culture
Mukesh Gupta
-
September 11, 2013
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Page 50 of 91
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