Chris White
Chris White
Chris is a Director at PeopleMetrics and leads the Insights team. His team identifies the most important feedback gathered from our client's customers, synthesizes it, and then presents it for clients to understand and take appropriate action.
Top 3 Ways for Field Service Companies to Improve Customer Experience
Studying the Customer Experience feedback for companies that utilize a field service delivery model reveals some interesting insights. The most interesting of which is...
Tips for Using Voice of the Customer in Performance Reviews
It's that most wonderful time of the year – the close of fiscal! It's when we hope we hit our numbers, when we start...
Text Analytics for B2B: 3 Ways to Find the Actionable Needle in the Digital Text Haystack
The Text Analytics Discussion Today I don't need to tell you that there's a wealth of useful information available on the internet, you're reading some...
What Came First Customer Engagement or Customer Feedback?
Today, in the Age of the Customer, more and more businesses are asking their customers for feedback, and the methods are myriad: phone,...