Craig Padoa

What Will Impact Your Profit In 2015?

Profit is vanity Assets are Sanity but Cash is king!  I am not too sure who came up with that phrase but whoever did is spot on. I have previously written about the problem of profit and have seen first hand how a profitable business almost went under...

Selling On The Web: What I’ve Learnt About Websites, Social Media……

I was first involved in e-commerce over 14 years ago. At the time I was working for a Venture Capitalist / Accelerator who had invested in an online advertising aggregation site. I am sure you can imagine the pitch, "There are millions of small...

The Fundamental Business Problem With Social Media

The fundamental problem of social media within the context of traditional business metrics and reporting is that no matter how much of a media darling it is, Social Media is merely another medium in the total marketing pool and hence falls within the expense...

Are You Being Served?

I was recently talking to a colleague, who was excitedly opening her package from asos, about shopping online. One of her primary reasons for shopping online was she preferred the customer service. I pointed out that when she made the purchases she did not...

Strategy, Execution and the role of Leadership

If you don't yet subscribe to strategy+business by global management consulting firm Booz & Company, you are missing out on some impressive management and thought leadership pieces. Two articles that recently caught my attention are: The Thought Leader Interview: Cynthia Montgomery by Ken Favaro and…

Catching The Right Wave

A very (very very) long time ago I tried to learn to surf. The reality was I did not excel at it but I did learn that if you chose the wrong wave you could end up being 'dumped' in a painful way. ...

Epic Steve Jobs Video On Brand Building

I love this video. It is short. It is simple. And it is relevant to anyone who is trying to build a business, whether it be as a self-employed consultant, manager of a business unit or CEO of a large company. For those who think…

X Marks The (Differentiated) Spot

It does not matter what industry you work in, there is always a company that is held up, and more often than not Benchmarked, as the best. In technology it is Apple, in retail it is Zara, in the 80's Toyota was the automotive...

Oxygen: How Is Your Corporate Culture Breathing? (Part 3 – Final)

This is the third and final post in the series "Oxygen: How Is Your Corporate Culture Breathing?". Please see the previous posts for Part 1 and Part 2. This final chapter looks at the primary drivers of a toxic culture. Did you know Enron had…

Oxygen: How Is Your Corporate Culture Breathing? (Part 2)

A couple of weeks ago I wrote 'Oxygen: How Is Your Corporate Culture Breathing (Part 1)', which focused on quantitative research about the effects a toxic corporate culture can have on employee output and an organisation's performance as a whole. This week's follow-up article looks...

Oxygen: How Is Your Corporate Culture Breathing? (Part 1)

How often do you think about oxygen? Me, hardly ever. Why? Well in part because I am healthy but I think another big part is because I cannot see, feel or taste oxygen. But I do know that I need it to live. You...

Do Your Customers Understand What You Are Saying?

Recently I circled back with some peers. We were trying to add some colour to deck the EIC had conceptualized. The intent was for a transformative break through but the numbers did not gel and the ultimately our collective was able to provide little...

Outsourcing To Crowdsourcing

Outsourcing is defined as the process of contracting an existing business process which an organization previously performed internally to an independent organization, where the process is purchased as a service (link). The word 'Outsourcing' is highly emotive in the pubic domain. Loved by consultants as...

Do You Celebrate Wins, Even When You’re Losing?

On a recent engagement, an auditor was reviewing the customer feedback process as part of the broader Quality Management process. Towards the end of the discussion the question was raised, "Where do you capture all positive comments from your customers?". What makes this question so...

Your Mirror Moment: Are You Blaming The Customer or Looking In The Mirror?

How's your Latin? "Iniquissima haec bellorum condicio est: prospera omnes sibi vindicant, adversa uni imputantur." Tacitus, Agricola Book 1:27 (written around 98AD). This translates to, "It is the singularly unfair peculiarity of war that the credit of success is claimed by all, while a disaster is attributed to...

Why, Why, Why, Why, Why…..

Have you ever heard of the 5 Whys? The 5 Whys is a questions-asking method used to explore the cause/effect relationships underlying a particular problem, with the goal of determining a root cause of a defect or problem (source). The 5 Whys methodology was developed…

KISS: What Does Your Brand Stand For?

For the purposes of this article, feel free to interchange the words Brand and Business where you see fit. <div The word 'brand' is derived from the Old Norse brandr meaning "to burn." It refers to the practice of producers burning their mark (or brand)...

Metrics + No Consequences = Don’t Bother

Regular readers of my blog will know that I have a keen interest in the area of metrics and their misuse. This article pertains to project execution however there may some readers who see relevance in their day to day business environment. Management guru Peter Drucker…

It Takes Just One Bad Apple….

When my little boy was born a couple of months ago, my wife was provided fantastic attention / care at the hospital by a multitude of mid-wives (staff)... except for one. I won't go into too much detail but the rudeness of this particular...

Do You Celebrate Wins, Even When You’re Losing?

On a recent engagement, an auditor was reviewing the customer feedback process as part of the broader Quality Management process. Towards the end of the discussion the question was raised, "Where do you capture all positive comments from your customers?". What makes this question so...

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