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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 166
Customer Analytics
Apply System Thinking To Boost Business Performance
Doug Leather
-
October 17, 2005
Sales + Service = Customer Satisfaction
Rusty Gordon
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October 17, 2005
How To Build Profits? Let Service People Do What They Do Best
David Rance
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October 4, 2005
LEGO Products Aren’t Just Toys, They’re an Example of How To Really Put Customers at the Heart of the...
Michael Lowenstein
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October 2, 2005
Departments Work Together When They Have Real Numbers To Work With
Brian Goonan
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September 18, 2005
RBC Finds a Customer-First Strategy Builds Loyalty and Profit
Gwynne Young
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September 11, 2005
Seeking a Fix to Customer Service Issues? Don’t Look in the Attic
Charlie Isaacs
-
August 15, 2005
Customer Experience–The Voice of the Customer
Jennifer Kirkby
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August 1, 2005
The Voice of the Customer Is a Critical Feedback Loop
David Mangen
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August 1, 2005
The Customer Must Be at the Heart of the Sales Loop
Elliot Eisenberg
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August 1, 2005
To Hear the Voice of the Customer, Listen Outside the Box
Jim Barnes
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August 1, 2005
How Do You Find Profitable Customers? Get To Know Your Own
Graham Hill
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July 25, 2005
CRM Futures: What If the Customer Were in Complete Control?
Howard Barrett
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July 25, 2005
If You’re Going by the Old Rules, You Don’t Know Your Customer
Alan See
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July 25, 2005
Don’t Let Customers Sneak Out the Back Door!
Tony Hayward
-
June 20, 2005
You Don’t Need a Data Warehouse To Have Business Intelligence
Todd King
-
June 13, 2005
A Paradigm Shift in Your Call Center Can Realize Real Revenue
Debbie Qaqish
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May 23, 2005
The Next Frontier in Contact Centers? Reining in “Unstructured” Data
Donna Fluss
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April 18, 2005
Leverage Deep Data To Maximize Your Return on Online Skills-Based Routing
Jackson Wilson
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April 18, 2005
Customer Care in the Online Channels: The Good, the Bad and the Ugly
Bruce McCracken
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April 4, 2005
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