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Charlie Isaacs

Charlie Isaacs
Charles Isaacs, CTO of KANA Software, joined KANA Software in 2004, bringing 20 years of knowledge management and self-service experience to his position. As CTO, Isaacs is responsible for the company's product strategy and vision, leveraging his years of experience in building knowledge-powered customer service solutions.

Seeking a Fix to Customer Service Issues? Don’t Look in the Attic

In cleaning out my attic the other day, I got to thinking about customer data integration in the era of the service-oriented architecture (SOA). ...

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