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Tony Hayward

Tony Hayward
AIM Technology
Tony Hayward has been in the IT world for some 30 years, gaining valuable international experience. In his role as CEO at AIM Technology, he has enabled dozens of Fortune-class companies to realize the benefits of performance management in the call center. Previously, Hayward led the European headquarters for Tandem.

Don’t Let Customers Sneak Out the Back Door!

Businesses today are challenged by serving "two masters": financial cost management on one side and the consumer-facing aspects of sales, services and marketing on...

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