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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 164
Voice of Customer
Does Customer-Centricity Have to Be a Victim of the Economic Downturn?
Jim Barnes
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December 3, 2008
Staples Inc: Customers Cutting Back. Profits Down. What to Do?
John Todor
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December 2, 2008
Use Speech Analytics to Reduce Calls That Frustrate Customers and Hurt Productivity
Bob Thompson
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November 20, 2008
How Customer-Driven Innovation Helps Beat the Recession
Graham Hill
-
November 18, 2008
Online Customer Reviews: Do They Help or Hurt?
Akin Arikan
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November 15, 2008
Is Your Focus Lagging?
Lynn Hunsaker
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November 13, 2008
Why Circuit City Is Bankrupt and Best Buy Thrives
John Todor
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November 12, 2008
And Today’s Worst Company in the World Is … Intuit!
Dick Lee
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November 11, 2008
If Complaints Are Gifts, Why Do So Few Companies Accept Them Graciously?
Richard Morrison
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November 7, 2008
Profiting From Customer Intelligence in a Recession
Graham Hill
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November 6, 2008
CRM and the Middle-Aged Simplifier
Denis Pombriant
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October 31, 2008
The Fundamental Issues With Most Customer Experience Efforts
John Todor
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October 29, 2008
Microsoft Is Desperately Seeking My $7, and What Kind of Customer Experience Is That?
Renee Bochman
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October 27, 2008
Why Customer Reference Marketing Is Even More Important in a Down Economy
Joshua Horwitz
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October 27, 2008
Where Is the Attitude?: Getting Closer to Customer Loyalty
Kristian Gotsch
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October 27, 2008
Customer Satisfaction Cliffhangers: Don’t Leave People Who Give You Feedback Hanging
Lynn Hunsaker
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October 23, 2008
If You Can’t Get No Satisfaction, Trade Ratings for Truly Understanding Behavior
Michael Lowenstein
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October 16, 2008
Stepping Into Your Customers’ Shoes
Lynn Hunsaker
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October 15, 2008
Outsourcing: A Great Idea as Long as You Don’t Fall Into the Trap of Destroying the Customer Experience
Kristian Gotsch
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October 10, 2008
RightNow Aims to Balance Customer Experience With Cost Savings
Bob Thompson
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October 9, 2008
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