Richard Morrison
Richard Morrison
CDC Respond
Richard Morrison, Respond general manager, CDC, has more than 25 years of experience with enterprise software companies, focusing on sales and channel development. He has also held senior management positions in strategic business development and sales for a number of international software companies, including AIT and IMA.
If Complaints Are Gifts, Why Do So Few Companies Accept Them Graciously?
The concept of "a complaint is a gift" is based on the rationale that when customers complain they are giving the company a second...
Spinning Straw Into Gold: Turn Customer Feedback Into Business Success
Executives spend millions of dollars every year trying to figure out how to improve business, yet many fail to tap into a freely available...