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Renee Bochman

Renee Bochman
Renee Bochman is senior director of global customer care at Endeca Technologies. She specializes in transforming support teams into strategic knowledge resources that clearly differentiate companies from their competitors. She is a known advocate for building collaborative communities and driving outstanding customer experience with proactive support programs.

Microsoft Is Desperately Seeking My $7, and What Kind of Customer Experience Is That?

I was at a conference the other day and received an emergency call from my 15 year old son saying that the XBox live...

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