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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
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“Toward Enterprise 2.0?: Are We Pushing Further a Square Peg Into a Round Hole?
Thierry de Baillon
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March 25, 2010
Umpqua Bank pioneers handshake marketing
Stan Phelps
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March 24, 2010
Karma: 5 Ways to Change your Future.
Dan Waldschmidt
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10 Truths About Social Media: Remix
Leigh Durst
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Stop Thinking Of The Customer As The Target
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Gaining Momentum with Moments of Truth
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March 24, 2010
Is Social Media Dead? Credibility through Customer Experience
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Who is King of the CX Hill? Interesting question.
Leigh Durst
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March 24, 2010
The Age of Gettin’ Busy With It!
Leigh Durst
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March 24, 2010
“If You Don’t Get Good Service, Whip Out Your Cell Phone with Purpose!”
Kelly Ketelboeter
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March 24, 2010
35% of the Fortune 500 are tweeting, are you?
Blake Cahill
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March 24, 2010
Customer Intent to Insight to Impact: Customer Dynamics in Action
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March 24, 2010
Customer Service and the Telephone
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March 24, 2010
A Is For Accounting
Bill Brohaugh
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March 24, 2010
Industry luminaries define the Customer Experience
Colin Shaw
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March 24, 2010
Email: Direct Mail’s New BFF
Rhonda Basler
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March 23, 2010
Buying Facilitation(r) and Sales: the dynamic duo
Sharon Drew Morgen
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March 23, 2010
Customer Service: United, et al
Sharon Drew Morgen
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March 23, 2010
A lesson in giving a little extra from Soap Shed
Stan Phelps
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March 23, 2010
Ask Not What Your Community Can Do for You
Marshall Lager
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March 23, 2010
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