Rhonda Basler
How Building a Customer-Focused Culture Drives Business Growth
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By Rhonda Basler | February 8, 2019 | Blog Posts | Engage Customers
Enhancing and improving the customer experience continues to be a top priority for companies both big and small. In fact, 86% of buyers today say they are willing to pay more f...
The Best Customer Experience Tip: Think About Customers as Individuals
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By Rhonda Basler | January 23, 2019 | Blog Posts | Engage Customers
Let’s imagine for a minute.
You’re a new customer to XYZ Energy Company. After a particularly difficult month of expenses, you receive your first bill from XYZ and realize you ...
Millennials vs Baby Boomers: Which is the Most Valuable Generation?
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By Rhonda Basler | December 18, 2018 | Blog Posts | Engage Customers
Finding creative ways to woo and impress Millennial consumers is a top priority for many companies today. After all, Millennials represent the largest consumer group, the most...
Hallmark’s Secret to Acquire Medicare Advantage Members
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By Rhonda Basler | December 7, 2018 | Blog Posts | Engage Customers
The Annual Enrollment Period (AEP) for Medicare Advantage just closed on December 7. And although it may seem too early to start thinking about AEP marketing, many markete...
Use Big Data to Launch a Direct Marketing Strategy That Works
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By Rhonda Basler | October 8, 2018 | Blog Posts | Engage Customers
We live in a society driven heavily by numbers, analytics and cold, hard facts. Big data is particularly vital for companies eager to supercharge their marketing efforts and gai...
5 Lessons from the Leaders of 3 Million Customer Service Representatives
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By Rhonda Basler | September 27, 2018 | Blog Posts | Engage Customers
Almost three million people identify their job as being in customer service, arguably one of the most challenging and ever-evolving roles within any business today. That make...
8 Ways to Infuse Empathy into Customer Relationship Marketing
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By Rhonda Basler | September 13, 2018 | Blog Posts | Engage Customers
Turning first-time buyers into lifelong customers can be a challenge. But one simple concept can help make it much, much easier.
The secret? Empathy.
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5 Inspirational Examples of Corporate Social Responsibility in Marketing
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By Rhonda Basler | September 6, 2018 | Blog Posts | Engage Customers
Standing out from the competition can be challenging when the marketplace is already crowded. However, companies that demonstrate an obligation to various philanthropic causes...
8 Ways to Use Greeting Cards to Build Customer Loyalty
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By Rhonda Basler | August 20, 2018 | Blog Posts | Engage Customers
A survey by the International Council of Shopping Centers (ICSC) found that 82% of U.S. adults are loyal to brands and 84% are loyal to retailers. Unfortunately, most businesses...
Millennials, Mail and Making a Difference
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By Rhonda Basler | July 10, 2018 | Engage Customers
It’s not surprising that Millennials have been an increasing focus for marketers over the past decade. Even by conservative estimates, their generation (currently aged 22 to 37) now outnumbers...
3 Critical Questions to Build Deeper Customer Loyalty
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By Rhonda Basler | June 21, 2018 | Blog Posts | Engage Customers
We all understand that a loyal customer is extremely valuable to a business. A well-known study found that increasing customer retention rates by just 5% could lead to an increase...
3 Ways Technology Can Humanize Business
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By Rhonda Basler | May 7, 2018 | Blog Posts | Engage Customers
The always-insightful Jeannie Walters from 360Connext Customer Experience Consulting is back to talk about two of my favorite topics: trends and technology. Watch the video below to...
5 Reasons Your Company Needs a Human Evaluation of Your Marketing
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By Rhonda Basler | February 16, 2018 | Engage Customers | Engage Employees
Today we welcome Jeannie Walters, speaker, writer and CEO of 360Connext Experience Investigators, to the Hallmark Business Connections blog. Jeannie and I share somethin...
Using Emotional Intelligence to Build Employee/Customer Relationships
What do 90% of top performers in business have in common? Emotional intelligence.1 Their blend of self-awareness and self-management catapults them into the upper...
Employee Engagement: The Domino Effect on Customers
When I reflect on career success, I can measure it in dollars, in terms of salary or in revenue for Hallmark Business Connections. That...
Connecting with customers through the feel-good power of empathy
We care about our employees. We truly value our customers. We read it in almost every Fortune 500 mission statement in one form or...
Customer Experience in Action at Hallmark Business Connections
There is nothing more challenging, and exhilarating, than scrapping an old system and implementing a new one. Upgrading our online shopping experience to provide...
MMM Experiences
Do companies have to be perfect in order to win in the marketplace? Sure, we aim for flawless execution and high-quality products. But let’s...
Four customer experience tips that bridge the gap between customers who are satisfied and...
Think back to a memorable experience you had with a business. What is it about that unique experience that stands out? Most likely it...
Put Your Heart Into It
How often did your parents tell you that? My siblings and I always heard it when we were giving a halfhearted effort at our...
