Jim Smith
Jim Smith
Startup Artist; Career Turnaround Specialist; AI Empowerment; Executive Coach; Consultant and Head of a Resource Hub that Supports Seniors, Retirees, and Digital Nomads - especially those rethinking life and work due to political and economic instability. Past Chairman of the Portland Oregon Housing Authority.
From Insight to Action: How Human + AI Teams Can Reverse the CX Decline
Customer experience scores keep slipping, even as companies invest billions in technology, training, and data analytics. It is not that customers have stopped caring....
Human + AI: The Future Team Equation for SMBs
Source: Pexels In the new roaming workstyle, human adaptability meets machine intelligence. Small and midsize businesses that learn to blend the two will redefine what...
Measuring the ROI of Roaming Professionals: Proving Value in the Talent Race
In our first two articles, we explored the rise of the roaming workstyle and how companies of all sizes are beginning to compete for...
From Concept to Advantage: How Companies Can Harness the Roaming Workstyle for Hard-to-Find Skills
In our last CustomerThink article, The Rise of the Roaming Workstyle: Why Businesses Should Tap this Overlooked Talent Pool, we explored why more experienced professionals...
The Rise of the Roaming Workstyle: Why Businesses Should Tap This Overlooked Talent Pool
In today’s tight labor market and tech-saturated work culture, some of the best talent isn’t coming from traditional hiring pipelines - it’s coming from...
Gray Nomads in Customer Experience: A Hidden Advantage for Customer-Centric Business
Retirement isn’t what it used to be. Across the globe, a growing wave of professionals over 60 are working remotely while living abroad. Often...
10 Qualities Every Future Start-up Entrepreneur of a Small Business Needs to Have
Martin Zwilling in Management/Leadership in Entrepreneur, October 29th, wrote an article on 10 Qualities Every Leader of The Future Needs to Have. These are...
5 Critical Marketing Steps For Your Small Business
Struggling with how to grow your business? Perhaps you're not thinking strategically enough. Here are 5 marketing steps you must take if you want...
8 Key Tips For Promoting Your Small Business
1. Know Your Favorite CustomerBy definition, your favorite customer is the one who brings in the most revenue with the least...
What Can Your Small Business Learn From Starbucks $1 Cups?
Something is different at my local Starbucks. In line for my requisite morning latte the other day, I noticed several regulars already holding the...
YouTube and Your Small Business
At some point or another you must have heard success stories of people being discovered on the internet. Many singers and actors have been...
Instagram and Your Small Business
The world we live in today is technologically advanced. No longer are we relying on the radio and television stations as the only means...
5 Key Small Business Tips To Gain Success in 2013
If you own a small business or if you are thinking about starting one there are certain must do's that are key to being...
5 Key Ways to Ensure a Quality Web Site Experience for Your Customers
Many small business owners leave the design and composition of their web site to a third party who is generally unfamiliar with the needs...
4 Key Ways To Deploy Mobile Applications.
Using mobile applications in a small and medium sized business (SMB) allows the streamlining of business processes for on-the-go employees and executives and creates...
6 Tough Questions a Small Business Should Ask Itself
As the owner of a small business, you should be able to answer the following six questions without hesitation. What market segment are we missing?Do...
6 Practical Marketing Tips
As we head into the 4th quarter keep paying attention to marketing and PR which is always very important to your survival. When it...
Is Your Small Business Comfortable In Its Skin?
Your small business is an exact reflection of you. For your small business to be comfortable in its skin means that you need to...
Google+ And Your Small Business
Google+, is one of the latest members to add to your arsenal of social media? There are multiple ways that you can use Google+...
8 Social Media Tactics To Find And Understand Your Favorite Customer
Using Social Media to really understand your market and get to know what pain your favorite customers are suffering calls for actively interacting with...