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Part 2 of 4: There are four distinctly Outside-In ways that you can rethink process and in doing so...
Steve Towers
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April 14, 2010
“The future is here. It’s just not evenly distributed yet.”
Todd Youngblood
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April 14, 2010
So What Are You Waiting For? Prioritizing Great Customer Service
Susan Hoekstra
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April 14, 2010
Customer Service Neutralizes Efforts of Your Sales Force
Dave Kurlan
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April 14, 2010
Put up or shut up . . . Do actions speak louder than words when building your customer experience?
Stan Phelps
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April 13, 2010
So, Like — I Presented Today
Esteban Kolsky
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April 13, 2010
How customers are treated when something goes wrong
Cheryl Hanna
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April 13, 2010
Pitch Corner
Barry Moltz
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April 13, 2010
Don’t want the answer? Don’t ask the question: Part 2
Linda Ireland
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April 13, 2010
Definition of Social CRM – Questions & Answers
Harish Kotadia
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April 13, 2010
Better Manage Your Business
Zeynep Cancelik
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April 13, 2010
The Good, the Bad and the Kool-Aid Drinker: The 3 People You Meet on a Project
Cindy Campbell
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April 13, 2010
Reputation and the importance of Customer Service
Colin Shaw
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April 13, 2010
How Social is “Too” Social?
Christopher Carfi
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April 13, 2010
Designing Social Media Engagement Programs
Vanessa DiMauro
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April 13, 2010
Manners in the Digital Age : Use Old-School Etiquette to Rise Above the Social Media Mainstream
Neal Schaffer
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April 13, 2010
Why Your Brand Promise Must Be Specific – by Christopher Ryan
Christopher Ryan
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April 13, 2010
No more customer centric – no longer the customer owns the conversation.
Axel Schultze
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April 13, 2010
Customer Experience Management Prevents Customer Hassles
Lynn Hunsaker
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April 13, 2010
Sales Advice Hits the Spot in April Inc. Magazine
Dave Kurlan
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April 13, 2010
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