I gave a chat today at SugarCon to talk about becoming a Social Enterprise.
Here are the slides, from Slideshare
And here is a video snippet of my presentation (thanks Tatyana!).
I gave a chat today at SugarCon to talk about becoming a Social Enterprise.
Here are the slides, from Slideshare
And here is a video snippet of my presentation (thanks Tatyana!).
Republished with author's permission from original post.
MarketPlace
Featured Listings
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.
Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.
Esteban, I really enjoyed your presentation on Social Business at SugarCon.
You’re first person I’ve seen do a thorough job of “connecting the dots” between the buzzwords of Social CRM and Enterprise 2.0, and also providing a thoughtful perspective on the fuzzy concept of “social.”
Well done!
I appreciate the kind words. All in a day’s work 🙂
It did come out much better than expected, I must confess.
Thanks Bob.