So, Like — I Presented Today


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I gave a chat today at SugarCon to talk about becoming a Social Enterprise.

Here are the slides, from Slideshare

And here is a video snippet of my presentation (thanks Tatyana!).

Republished with author's permission from original post.

Esteban Kolsky
ThinkJar, LLC
Esteban Kolsky is the founder of CRM intelligence & strategy where he works with vendors to create go-to market strategies for Customer Service and CRM and with end-users leveraging his results-driven, dynamic Customer Experience Management methodology to earn and retain loyal customers. Previously he was a well-known Gartner analyst and created a strategic consulting practice at eVergance.


  1. Esteban, I really enjoyed your presentation on Social Business at SugarCon.

    You’re first person I’ve seen do a thorough job of “connecting the dots” between the buzzwords of Social CRM and Enterprise 2.0, and also providing a thoughtful perspective on the fuzzy concept of “social.”

    Well done!

  2. I appreciate the kind words. All in a day’s work 🙂

    It did come out much better than expected, I must confess.

    Thanks Bob.


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