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Ted Saunders

Ted Saunders
Ted Saunders is a Digital Solutions Manager for MaritzCX. He is an expert on survey techniques for mobile and digital platforms and helps clients to optimize their customer experience data collection. He is interested in customer insights and behavior; figuring out not only why people do things but the best ways to engage with them to let them tell their stories.

Benefits of Using QR Codes in Surveys: Part 2 of 2

QR Codes on Receipt-Based Invitations Increase Response Rate For over five years, a MaritzCX client in the shipping industry used a receipt-based online survey to…

Optimizing the Survey Experience for Mobile Respondents

More people in today’s world have smartphones than have toothbrushes. In many developed countries, smartphone penetration is at or above 70 percent. We live...

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