Ted Saunders is a Digital Solutions Manager for MaritzCX. He is an expert on survey techniques for mobile and digital platforms and helps clients to optimize their customer experience data collection. He is interested in customer insights and behavior; figuring out not only why people do things but the best ways to engage with them to let them tell their stories.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.