Steve Bederman
Steve Bederman
Steve Bederman is the President and CEO of NobelBiz, a leading company with 20 years of experience in the CCaaS industry dedicated to superior contact centers. With more than 40 years of experience in corporate restructuring and strategic growth, Steve is teaching young entrepreneurs how to set realistic goals and expectations, while also aiming high with both practical and theoretical knowledge on how to run and manage a contact center.
He is the author of an Amazon Best Selling series of 'corporate thriller’ novels including; The CEO, Executive Execution, Business As Usual, and Connections.
The Importance of Data Analytics in Customer Experience Management
With the vast amounts of data that companies collect from various sources, including customer feedback, social media, and website analytics, it has become essential...
Modeling an ideal customer journey
The importance of optimizing the customer journey has never been greater than it is now. Creating positive client experiences will benefit any company. It...
Customer Centricity in 2021
Photo by Jon Tyson on Unsplash While major organizations and brands have long used the customer-centric strategy to promote customer loyalty, others are...
Virtual Call Center Turnover Rate: Houston, We Have a Problem
For most contact centers, the 2020 crisis started a chain reaction of unplanned changes and unforeseen consequences. We all know that for this particular...
The Forgotten Values of a Leader: What Nowadays Leaders Are Ignoring
I was asked this question the other day: What are nowadays leaders ignoring? It’s a very big and broad question…I’ve been thinking about it, wondering...