Steve Bederman is the President and CEO of NobelBiz, a leading company with 20 years of experience in the CCaaS industry dedicated to superior contact centers. With more than 40 years of experience in corporate restructuring and strategic growth, Steve is teaching young entrepreneurs how to set realistic goals and expectations, while also aiming high with both practical and theoretical knowledge on how to run and manage a contact center.
He is the author of an Amazon Best Selling series of 'corporate thriller’ novels including; The CEO, Executive Execution, Business As Usual, and Connections.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.