Roger Beadle

Avoiding Call Centre Crisis in the Time of COVID-19

As COVID-19 continues its spread and disruption to the global workforce, there are many organisations who are already putting in plans to either reduce working weeks or reduce headcount. One of the top questions on everyone’s minds is how India, a country that sent...

Coronavirus vs the Contact Center – What Next?

How do we plan for the unexpected? Even more worryingly, how do businesses develop contingency plans for when operations must cease or significantly reduce in multiple cities and regions all at once? We think of businesses ceasing operations in 2020 as something that will never...

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