Roger Beadle
Roger Beadle
Roger Beadle is a UK-based entrepreneur and business leader who is reinventing how customer service is delivered via the gig economy. After establishing several businesses in the contact centre industry, Roger co-founded Limitless with Megan Neale in 2016. Limitless is a gig-economy platform that addresses some of the biggest challenges faced by the contact centre industry: low pay, high attrition and access to new talent.
GigCX Levels Up: 5 Key Takeaways from the 2023 GigCX Report
The 2023 GigCX Report features the results of Limitless’ annual GigCX survey, with headline data taken from over 400 CX leaders from the U.S....
Is ChatGPT the future of a contactless world?
The quality of customer service has been declining due to staff shortages and post-pandemic issues. Recently, Frontier airlines announced the elimination of all its...
CX and the world of work: 2023 predictions
The way we work has completely changed in the past few years. In 2023, this will remain the case as the hybrid working model...
Navigating a tipping point in customer service
2022 has taken the customer experience journey on quite the expedition. As the world attempts to deal with numerous climate disasters, war, a cost...
Gig-antic capabilities: How GigCX can transform customer service in the future
In a recent report by Mckinsey, GigCX was labelled as the ‘next big thing in customer care’. As more companies move towards adopting GigCX,...
Contact center challenges today: the top 3 takeaways from our research study
The contact center industry has faced significant challenges over the last two years. As technology and consumer expectations continue to rapidly change, the customer...
Why customer service is more than just query resolution
Over the last two years, the pandemic has shifted expectations and the way brands communicate with their customers. From buyer support to interactive CX...
McKinsey is Spot-On: GigCX is a Revolution
In McKinsey’s recently released An on-demand revolution in customer-experience operations? two things became immediately clear: Firstly, GigCX, as recognised by the global management firm,...
GigCX follows the WFH Wave on the Gartner Hype Cycle
Work-at-home or Work from Home/Gig Agent CM BPS has reached an important milestone by achieving mainstream adoption status in Gartner's 2021 Hype Cycle for...
The power of asynchronous messaging
As the last year has shown, we’re undergoing a shift in the customer service industry. You’ve heard of the phrase ‘the customer is always...
Three ways GigCX can meet the demands of today’s digital consumer
As events in the past year has shown, the need to rapidly adapt has broken conventional silos that have long been the backdrop for...
Customers Expect Smooth Sailing for Busiest Online Shopping Weekend of the Year: But Will They Get it?
With less than 100 days to Christmas and the countdown to Black Friday (November 27th) and Cyber Monday, (November 30th) on, it’s clear that...
Avoiding Call Centre Crisis in the Time of COVID-19
As COVID-19 continues its spread and disruption to the global workforce, there are many organisations who are already putting in plans to either reduce...
Coronavirus vs the Contact Center – What Next?
How do we plan for the unexpected? Even more worryingly, how do businesses develop contingency plans for when operations must cease or significantly reduce...