Mohammad Rizvi

What Changes are Warranted in CRM Systems for Compliance with California’s New Privacy Act?

The California Consumer Privacy Act of 2018 (AB 375)1 is expected to set a new standard for consumer rights regarding collection and usage of consumer data, and companies will be challenged as they modify IT systems and processes in order to comply. The act...

Salesforce Implementation: Advantages, Risk and Mitigation Measures

There are many Cloud CRM applications in the market today. These CRM applications in general boast about many common advantages over on-premise CRM applications among others. Typically, all of the top-of-the-line solutions offer a single, secure, and scalable platform that’s easy to configure; does...

Implications of Internet of Things (IoT) for CRM

British computer scientist Sir Tim Berners-Lee invented the Word-Wide-Web 28 years ago. First-ever world wide web went online in the year 1991. Today, internet has become the main vehicle for information exchange, commerce, communication and has become an integral part of day to day...

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