Luc Burgelman
Luc Burgelman
Luc is a co-founder and CEO of NGDATA. Prior to NGDATA, he co-founded Porthus (EU, 2000), which delivered cloud-based solutions that IPO'd in 2006 and was acquired by Descartes Systems Group in 2010 (US/CA). At that time Luc became the EVP global marketing, product strategy and chairman of corporate planning office (US/CA).Through his experience in artificial intelligence (neural networks, large data processing, rule based systems, ...) he decided to join forces to create NGDATA. Luc holds a Master in Engineering and Information technology (UGent, BE) and Executive MBA (Antwerp, Kellog, IMD.)
Marrying Context and Data for Superior Customer Experiences
When it comes to delivering greater customer experiences in today’s digital economy, building relationships comes with more frequent, but shorter interactions. Customers have more...
The GDPR Opportunity: Getting Customer Experience Right
With the EU's General Data Protection Regulation (GDPR) going into effect this May, companies are scrambling to make any remaining changes needed to meet...
5 Keys to Humanizing the Digital Customer Experience
The internet and social media have made customers more networked and connected than ever, and their influence is continuously increasing. When considering a purchase...
4 Steps for Effective Customer Acquisition in the Digital Era
It's no secret that acquiring new customers is difficult. While most companies work to derive as much value as possible from existing customers--which they...