Linsey Jepma
Linsey Jepma
As a content marketeer, I'm daily occupied with the latest developments in the field of online customer service, chatbots, social media monitoring, reputation management and data insights. I'm always looking for interesting stories. Let's get in touch!
What can chatbots do for your service desk?
Do your service desk employees perceive chatbots as a threat? Put their minds at rest. Chatbots don’t work under their own steam, but rather...
Skills and data; the perfect combination for an efficient online customer service department
The ongoing digitalisation of customer contact has forced us to look for new ways to efficiently organise our online customer service. The role of...
Developing your own chatbot? Make sure you have a strong team with the right skills
Photo: Shutterstock The summer holidays have started! It’s time to look back to see where we stand, so that 2019 will be a good year....
6 trends in online customer service
Photo: Pexels In recent years, social media customer service has become one of the most important service points of organisations in no time. Many organizations...
Online customer service is more than just providing assistance
Social media remains the terrain of the client, where s/he is free to post, complain and make requests. ‘online customer service’ has become a...