Jill Griffin is a "Harvard Working Knowledge" author of three books on customer loyalty. She serves as public board director for Luby's Cafeterias, Fuddruckers and Jimmy Buffets' Cheeseburger in Paradise restaurants. Microsoft, Dell, Marriott Hotels, Ford, Toyota, Wells Fargo, IBM, Subaru are a few of the clients served since she hung out her "Loyalty Maker" shingle in 1988. Jill delivers customized keynotes worldwide. Sign up for her monthly loyalty tip at
www.loyaltysolutions.com.