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Jasveer Matharu

Jasveer Matharu
Jasveer Matharu is an experienced Digital marketer and a MSc Consumer and Business Psychology student. Taking charge of the Digital and Social Media Marketing at Business Systems (UK) Ltd, blogging and content creation is a vital element of what she specialises in, sharing insights on how workforce optimisation technologies can be used to drive employee engagement and build better relationships with customers to drive retention and acquisition.

2016 The Year Of ME! We Are Too Busy To Be Loyal

‘Exceed my expectations and I might sing your praises, but it does not mean I will keep coming back for more’. This is not a...

Survey results on Workforce Management adoption in UK contact centres

Despite the clear benefits, adoption of workforce management has still to pick up with only 29% of respondents having a workforce management solution in...

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