With a background and combined twenty years’ experience in history, law, international postwar development, writing, and consumer research, Ivan has a natural desire to explore the connections between seemingly unrelated ideas, patterns and trends. He specializes in insight curation and secondary research, synthesizing complex and disparate resources on market phenomena into digestible, compelling, and actionable narratives.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.