Dennis Snow
Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include Huntington Bank, BMW Financial Services, Florida State University and Johns Hopkins Hospital. He is the author of the book, Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life.
Instead of focusing on what companies can do to provide better customer service, this video post focuses on what WE can do to be...
There are a few business books I find myself going back to over and over. I’ve just added a new one to my library...
One of the most challenging questions I get is, “How much will improving the customer experience add to our company’s bottom line?” The problem...
When some friends and colleagues encouraged me to write my second book, Lessons From the Mouse, I was scared out of mind. What if...
In my younger years, I used to to a bit of magic. I thought I’d have a little fun with this video post. Keep...
This post is written by guest blogger Mari Pat Varga of Varga & Associates. I enjoy Mari Pat’s blog, as she offers insightful comments...
Just wanted to send a quick recommendation for two articles in today’s Wall Street Journal (June 7, 2010). The first, “Customer Service as a Growth...
The full effect of the Gulf oil disaster likely won’t be known for a long time. Already, industries such as fishing and tourism are...
A couple of years ago I wrote about some of the struggles Home Depot was experiencing, along with some recommendations for reclaiming the positive...
As a frequent flyer, I have been on a quest to pack as economically as possible. I can’t remember the last time I had...
We all have those days when it seems that everything and everyone is against us. A meeting we’re facilitating takes an ugly turn, customers...
For many businesses (my own included), a good portion of our customer interactions involve the telephone. Whether we’re actually having a conversation, leaving a...
For many organizations, their company vehicles (delivery trucks, service vans, etc.) are seen by more people than any other type of advertising they do....
I recently had the opportunity to interview Neil Ducoff, author of the best-selling book, No Compromise Leadership: A Higher Standard of Leadership Thinking &...
I’ve recently put together a white paper titled, “The Top Five Customer Service Mistakes Companies Make, and How Your Organization Can Avoid Them.” The...
The number of ways consumers can make a purchase today is amazing. The option I find most interesting are the Best Buy vending machines...
When asked to describe their corporate culture, business leaders sometimes struggle to answer. Responses often run the gamut from vague generalities such as “we...
I hit the “Publish” button too soon on yesterday’s post, Toyota Recall - The Brand Challenge. Today’s news reports that Toyota executives admit they...
The Toyota recall has been dominating the business news lately. Every day it seems a new piece of information regarding the “sticky...
I recently had the opportunity to work with Family Video, the largest privately owned movie and game “rentailer” in the United States, and third...