Chris Woolard
Chris Woolard
Chris is responsible for the sale, design, implementation, account management, and consulting for his clients' employee and customer assessment programs. As the manager of program-related activities, his involvement focuses on study design, exploratory research, questionnaire development, client reports and presentations, finalization of all program deliverables, and meeting other unique client needs and requirements. He is currently focusing his skills primarily on employee loyalty consulting and is considered Walker's employee loyalty expert.
CX Jugglers
The website http://juggle.wikia.com/wiki/Top_40_Jugglers has readers vote for the best juggler in the world. For the past two years, the winner has been Ofek Snir...
Sea Island: Exemplifying the Employee Customer Link
Last year I had the pleasure of working with Sea Island to measure employee/team member perceptions of working for Sea Island. Sea Island is...
Free Beer and New Concepts in Employee Perks
I was talking to someone in HR this week. At one time, they were a trendsetter in terms of perks offered to employees. However,...
Paying Employees to Leave
I am sure many of you have read by now that Amazon pays employees $5,000 to leave. Technically they borrowed this idea from Zappos. ...
Yahoo Work from Home Policy
I am sure you heard back in February the CEO of Yahoo decided to cancel the work from home policy and told employees that...
State Farm: Like a Really Bad Neighbor
I have blogged several times about the link between employee behaviors and customer behaviors. I wanted to provide a real life example, back...
Continued Fall Out of Recession
I have spoken to many HR professionals who talk about the difficulty of finding talent, even with high unemployment. Well buckle up because...
Battle of the Bulge
Indiana, as a state, is fat. According to the CDC: 65.9% of adults are overweight, with a Body Mass Index of 25 or greater 29.6%...
Time Theft Problem or Lack of Outcome Problem?
I saw this article this week on how much time is wasted at work. According to this article, almost 50% of employees waste...
7 Out of 10 Are Passively Looking for a New Job
In a recent HBR article, the authors give five things companies need to be doing to retain employees. You might be wondering why...
The Mind of a Trapped Employee
Last month I blogged about how the Business Confidence Index is at its lowest. I have seen the results for the latest survey and...
Business Confidence at All Time Low
We recently conducted a survey of Indiana business leaders and employees, this is something we do about every other month on different topics. ...
How Barnes & Thornburg Became One of Indiana’s Best Places to Work
Barnes & Thornburg LLP is one of the largest and most respected law firms in Indiana, and the Indianapolis office has approximately 490 staff....
The Future is Bright
I am sure you all remember my blog from a couple of weeks ago where I wrote about the results of a recent study...
The Importance of Employee Engagement in Picture Form
A colleague sent me this picture below put together by National Business Research Institute (the full article can be found here). I thought...
And So it Begins
I have been blogging for some time that eventually the dam will burst and employees will start moving around. I think the dam...
Recognizing Top Performers
Several weeks ago I shared a blog from Slingshot SEO's CEO, Jay Love, about the advantages of a four day work week. ...
The Football Used in the Big Game
As I was down there, a colleague of mine e-mailed me some links about the company that makes footballs for the NFL, Wilson Sporting...
4 Day Work Week
In an interview with Slinghshot SEO CEO Jay Love, he talks about the business advantage of having a four day work week. I...
Grass is Always Greener-Employee
A couple of weeks ago, Phil Bounsall wrote a blog about how customers can sometimes believe the grass is greener with another vendor, and...