Chris Woolard

CX Jugglers

The website http://juggle.wikia.com/wiki/Top_40_Jugglers has readers vote for the best juggler in the world. For the past two years, the winner has been Ofek Snir from Israel. If you are bored, you can search him and see his amazing ability. In looking up the best jugglers,...

Sea Island: Exemplifying the Employee Customer Link

Last year I had the pleasure of working with Sea Island to measure employee/team member perceptions of working for Sea Island.  Sea Island is an amazing resort on the coast of Georgia where the rich and famous go to vacation.  I was out there...

Free Beer and New Concepts in Employee Perks

I was talking to someone in HR this week.  At one time, they were a trendsetter in terms of perks offered to employees.  However, they have not done anything really new or innovative in years, and what was once progressive now lags many companies. ...

Paying Employees to Leave

I am sure many of you have read by now that Amazon pays employees $5,000 to leave.  Technically they borrowed this idea from Zappos.  The idea is once a year you basically have a buy out period and the amount goes up each year...

Yahoo Work from Home Policy

I am sure you heard back in February the CEO of Yahoo decided to cancel the work from home policy and told employees that by June, they are expected to be working in the office.  I have read a number of articles on the...

State Farm: Like a Really Bad Neighbor

I have blogged several times about the link between employee behaviors and customer behaviors. I wanted to provide a real life example, back in March we had a house fire. Our outside A/C unit blew up and caught the side of the...

Continued Fall Out of Recession

I have spoken to many HR professionals who talk about the difficulty of finding talent, even with high unemployment. Well buckle up because it is just going to get worse, which is bad for HR but if you are a highly skilled employee,...

Battle of the Bulge

Indiana, as a state, is fat. According to the CDC: 65.9% of adults are overweight, with a Body Mass Index of 25 or greater 29.6% of adults are obese, with a Body Mass Index of 30 or greater With the rampant obesity problem and the…

Time Theft Problem or Lack of Outcome Problem?

I saw this article this week on how much time is wasted at work. According to this article, almost 50% of employees waste between one and five hours a day on non-work websites and 64% visit non-work websites every day. I...

7 Out of 10 Are Passively Looking for a New Job

In a recent HBR article, the authors give five things companies need to be doing to retain employees. You might be wondering why employee loyalty is important right now. It is important because they found 40% of employees plan to start looking...

The Mind of a Trapped Employee

Last month I blogged about how the Business Confidence Index is at its lowest. I have seen the results for the latest survey and it does not look like things are improving, nor do I think they will until the election is over (at...

How Barnes & Thornburg Became One of Indiana’s Best Places to Work

Barnes & Thornburg LLP is one of the largest and most respected law firms in Indiana, and the Indianapolis office has approximately 490 staff. Barnes & Thornburg made the list of Best Places to Work in Indiana for the third time earlier this...

The Future is Bright

I am sure you all remember my blog from a couple of weeks ago where I wrote about the results of a recent study we conducted that found companies plan to increase hiring. This study was conducted in Indiana only. I just...

The Importance of Employee Engagement in Picture Form

A colleague sent me this picture below put together by National Business Research Institute (the full article can be found here). I thought it was a very clever, and easy to understand illustration of employee engagement, its impact, and its drivers. I...

And So it Begins

I have been blogging for some time that eventually the dam will burst and employees will start moving around. I think the dam is starting to leak. We recently conducted a survey of Indiana business leaders and asked if they were going...

Recognizing Top Performers

Several weeks ago I shared a blog from Slingshot SEO's CEO, Jay Love, about the advantages of a four day work week. He is back at it with another great blog about employee recognition. I would recommend reading the entire...

The Football Used in the Big Game

As I was down there, a colleague of mine e-mailed me some links about the company that makes footballs for the NFL, Wilson Sporting Goods. These footballs are what are used in almost every football game across the country and are considered the...

4 Day Work Week

In an interview with Slinghshot SEO CEO Jay Love, he talks about the business advantage of having a four day work week. I know many of you are probably thinking, a four day work week would never work in our environment or I...

Grass is Always Greener-Employee

A couple of weeks ago, Phil Bounsall wrote a blog about how customers can sometimes believe the grass is greener with another vendor, and by reaching out to those customers to find out what is important, you can help prevent wandering eyes. The same concept...

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