Chris Teso is founder and CEO of engagement and loyalty solutions provider Chirpify, where he invented "in-stream transactions," enabling brands to create a currency exchange between social media and loyalty programs to drive member acquisition, engagement, and spend.
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Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
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CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.