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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Personalization
Page 19
Personalization
Brick and Mortar Retailers Must Learn to Personalize the Shopping Experience
Steve Mast
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July 31, 2018
Delivering a personalized customer experience the Zappos Way – Interview with Alex Genov of Zappos
Adrian Swinscoe
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July 26, 2018
The Tactical Role of Personalization in Your Marketing Automation Strategy
Neel Sinha
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July 26, 2018
How AI Can Make Sales More Human
Steve Woods
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July 24, 2018
How Personalization Improves the Healthcare Experience
John Nash
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July 23, 2018
How Customers Really Feel About Personalization
David Dodd
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July 17, 2018
Moyez’s chair and what we can learn from his story about improving client and patient experience
Adrian Swinscoe
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July 16, 2018
The Hyper-Personalization Paradox: being relevant without crossing the CREEPY LINE
Vince Jeffs
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July 5, 2018
Relevance, personalization and what many firms are missing when it comes to GDPR – Interview with Rob Walker of...
Adrian Swinscoe
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July 5, 2018
Improving Customer Experience for Brands
Renata Sandor
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June 25, 2018
Proactive Tips to Enhance Customer Engagement — Strategies Marketers Won’t Ignore
Sponsored Post
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June 15, 2018
New Insights on Personalization – Usage, Value, and Challenges
David Dodd
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June 12, 2018
Personalization Gives Retail Banks a Competitive Edge
Noreen Seebacher
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June 7, 2018
Facebook, Privacy, and the Future of Personalization
David Raab
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May 4, 2018
How to win the battle between privacy and personalization
Annie Pettit
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April 25, 2018
What’s in a (Company) Name? Why an Effective B2B Brand is Crucial!
Christopher Ryan
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April 24, 2018
You don’t need more than 3 or 4 quality data points to deliver a personalised customer experience – Interview...
Adrian Swinscoe
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April 19, 2018
Technology Based Solutions to Enhance Customer Retention Strategies
Hagai Shaham
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April 11, 2018
The State of Personalization in 2018
David Dodd
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April 10, 2018
5 Ways to Personalize Customer Journey for Improved Relevance
Hassan Mansoor
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April 9, 2018
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Page 19 of 36
New Posts
Customer Experience ROI Handbook: Proving CX Value to Executives
Lynn Hunsaker
-
April 25, 2024
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
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April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024