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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Personalization
Page 36
Personalization
Making Customer Care “Millennial-Ready” With Multilingual Self-Service
Swamy Viswanathan
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April 22, 2010
An Intelligent Approach to Customer Communications: How to Leverage TransPromo Successfully
Laurence O'Hagan
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December 21, 2009
Dinner-Table Conversation: Grocery customers are talking–but not about what you’d expect
Kelly Hlavinka
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October 13, 2009
What a Social CRM Strategy is All About
Wim Rampen
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September 14, 2009
CBM News: Salesforce.com CRM-ERP Connected, Loyalty Cards Abused
David Sims
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August 20, 2009
Think Before Your Tweet! Are You Ready For Social Media?
Lior Arussy
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August 16, 2009
10 Tips For Converting Social Networking Into Revenue
Ernan Roman
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August 13, 2009
Email Transforms Website Conversion
Charles Nicholls
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July 24, 2009
CBM News: Survey Says Big Firms Ditch, SMBs Cling to CRM in Down Economy
David Sims
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May 7, 2009
Internal Quality Monitoring Prohibits Customer-Centricity: A Case for 360QM
Jodie Monger
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March 19, 2009
Seven Steps to Quantify the Value of Marketing Automation
Connie Hill
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February 12, 2009
Why Enterprise “Gets” Customer Service 2.0: A Customer Diva Gets the Royal Treatment
Kelly Hlavinka
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October 20, 2008
Recession Strategy: Spend Money to Make Money (and Retain Customers)
Gary Schwartz
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May 5, 2008
Centralized Analytics Helps You Personalize Your Customer Contact and Build Your Brand
Patric Timmermans
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April 28, 2008
How Does Jane Shop for an SUV? EMM Lets You Capture Consumer Activity Across Channels
Liz Roche
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April 14, 2008
Building Loyalty the Southwest Way: Let Your Customers Drive the Discussion
Vandana Ahuja
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January 28, 2008
The Titans Begin To Square Off: SAP Versus Oracle Versus (Maybe) Salesforce.com
Paul Greenberg
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December 11, 2007
From KPI to KAI: Correlate Performance With Customer Attitude
Gary Schwartz
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November 19, 2007
Lies, Damned Lies and Customer Data: Past Behavior Is No Guarantee of Future Results
Howard Schneider
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November 12, 2007
Lawyers, Too, Can Benefit From CRM
Silvana Buljan
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August 6, 2007
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New Posts
Transforming Customer Interaction with Conversational CRM
Manash Chaudhuri
-
April 26, 2024
Why Community Engagement and Awards Matter for Brand Reputation
Jane Grin
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April 26, 2024
Travel Loyalty in a Value-Driven Landscape
Andy Hermo
-
April 26, 2024
The Revenue Impact of CX Training
Jen Jackson
-
April 26, 2024
5 Ways to Improve Your D2C Customer Service Efforts
Chalmers Brown
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April 26, 2024