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Behaviors and (Re)-Shaping a Customer-Centric Culture
By Sarah Tarraf Peter Drucker once said, “Culture eats strategy for lunch.” Yet, internal barriers such as silos and weak communication channels foster behaviors that...
Overcoming the Document Disconnect with Process Audits
Streamlining everyday activity seems like a no-brainer for improving efficiency and the bottom line. Yet, many companies are still bogged down with slow communication,...
5 Benefits of Collecting Solicited Customer Feedback
When an organization has a holistic understanding of their customer experience (CX), it provides an opportunity to make more informed CX improvements. Voice of...
4 Ways to Improve CX in Your Retail Stores with Predictive Analytics
By Lindsay Sykes Retailers have access to more data than ever before, but they need ways to turn that data into actionable insights for their...
Proactive Tips to Enhance Customer Engagement — Strategies Marketers Won’t Ignore
These days we reside in a world which is always on and the customers predict the brands to predict their needs and meet them...
4 Ways to Stay Ahead of Millennial Expectations with Customer Experience
By Lindsay Sykes There’s no shortage of stories about how millennials are carving their path through the workforce, to how they’re influencing tech, and their...
Voice of the Customer Programs: One Strategic Shift You Need to Make
When it comes to creating an outstanding customer experience, Voice of the Customer (VoC) programs are a top priority and area of differentiation for...
The Future of Retail: 3 Strategies to Differentiate Your In-Store Customer Experience
In 2017, we saw numerous retail chains go out of business. To some, it may appear as though the future of brick-and-mortar retail is...
7 Effective Ways to Respond to Customer’s Feedback
Online customer reviews can make or break your business. Entrepreneurs find it a priority to learn to react to people’s feedback, both positive and...
Productivity Tips For Email Management
Professionals today utilize creative and innovative ways to keep their tasks organized, manage their time, and communicate within the workplace. There are a lot...
Creating an App that Delivers for You
Mobile apps are everywhere and there is no real way of getting away from it, just take...
3 Best Practices for Managing a Complex B2B Sales Process
It is less of an irony, and more of a paradox: as businesses in the B2B space...
Customer Service Helps Tech Business Snag Spot on Inc. 5000 List… Twice!
Teguar Computers specializes in industrial and medical computers and tablets and has had a 134% growth rate...
Think Business and Design are Incompatible? Think Again
How do you define “design”? You might find your definition is outdated. Growing up, we’re taught that...