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Hagai Shaham

Hagai Shaham
Customer Service Marketing and Content Expert.background in film making script writing and more.

2 Innovative Technologies Guaranteed to Reduce Your Truck Rolls

The Truck Roll Challenge Truck Rolls - or the need to dispatch a technician to a customer’s location for service – represent one of the...

AR Remote Assistance – The Complete Guide

Augmented reality remote assistance is an emerging technology that enables brand agents and product experts to visually guide and collaborate with customers and field...

3 Ways Digital Twin Technology is Transforming Customer Support

A Digital Twin refers to a virtual replication of a physical object – with the two linked together dynamically – enabling insights to be...

AHT in the Age of Omni-Channel Customer-Centric Service

  February 12, 2018, 10:14 am. A recorded call within a call center in Stockholm, Sweden. Agent: Thanks for calling Förenad TelCo*, how can I…

How to enhance sales with visual engagement tools?

Online retail has been revolutionized in recent years; creating ease for consumers while allowing retailers to track and influence the buying process, effectively reshaping...

5 Technologies Helping B2C Field Services Meet Consumer Demands

In today’s customer-centric marketplace, B2C field service (FS) organizations face growing expectations for quicker resolutions, shorter arrival times and a better overall customer experience....

How AR Instruction Manuals Drive Superior Product Engagement

  "Instruction manuals" The words conjure up images of thick black-and-white tomes, boring, underused, maybe even untouched for years in our homes.  But no longer.…

Smart Glasses Vs. Mobile Devices? Which is better for AR for Field Service

With its value clearly proven within the field service industry and Goldman Sachs predicting that augmented reality (AR) will be an $80B market by...

Augmented World – How AR Transforms Customer Experience

Augmented Reality (AR) – the ability to overlay and share physical objects, spaces and images on a user’s view of the real world– is...

How will Visual Engagement Impact Your Contact Center? A Deep Dive into KPI’s

  Visual engagement and support are maturing as a technology, and are swiftly becoming key differentiators in many customer service organizations. With clear ROI demonstrated...

Service Recovery Paradox – How to Turn Failure Into Value

Tuesday, November 23, 2015 started out like any other day at work for James Crenson. Coffee, check email, prep documents for weekly meeting, solicit...

Smart Home Market Analysis – Expectations vs. Reality

All eyes were on the smart home market in 2017. After all, industry experts such as MarketsandMarkets predicted that the industry would be valued...

AI-Human Hybrid – The Right Customer Service Chatbot Solution at The Right Time

Image: Shutterstock With all the AI hype in 2017, the customer service industry expected smart machines to truly transform the customer experience. However, while...

3 Methods to Capture the Promise of Technology in Call Center BPO Offerings

BPO Technology trends: Blessing or Curse? Many BPOs that have built the core of their businesses on the provision of human labor or Full Time...

Technology Based Solutions to Enhance Customer Retention Strategies

Customer churn in the age of information is a fact of life for every business in every industry. Customers have unprecedented access to data,...

AI in Customer Service – How to Deliver Real Value Now

Artificial Intelligence was the talk of 2017. The hype was generated by successive breakthroughs in multiple industries, such as self-driving cars, smart assistants, etc.,...

On-demand Economy Drives Customer Service as a Service – From Home…

The on-demand economy is defined as economic activity created to meet a consumer demand via the real-time delivery of goods and services. The instantaneous...

Rather face a dentist’s drill than hold for customer service?

Welcome to the age of the smart home. When John Martin wakes up each morning, his pre-programmed morning routine kicks into gear. The lights go...

Mayweather vs. McGregor – Learn how a Cable Company Avoided a TKO

In anticipation of the biggest boxing fight of the year -  Floyd Mayweather Jr. vs. Conor McGregor- a major US cable company had high...

Visual OmniChannel – Give Customers the Experience They Crave

Are you part of the 80% of enterprises that feel their current customer service systems do not meet their future needs? Read on for...

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