Hagai Shaham
Customer Service Marketing and Content Expert.background in film making script writing and more.
The Truck Roll Challenge Truck Rolls - or the need to dispatch a technician to a customer’s location for service – represent one of the...
Augmented reality remote assistance is an emerging technology that enables brand agents and product experts to visually guide and collaborate with customers and field...
A Digital Twin refers to a virtual replication of a physical object – with the two linked together dynamically – enabling insights to be...
February 12, 2018, 10:14 am. A recorded call within a call center in Stockholm, Sweden. Agent: Thanks for calling Förenad TelCo*, how can I…
Online retail has been revolutionized in recent years; creating ease for consumers while allowing retailers to track and influence the buying process, effectively reshaping...
In today’s customer-centric marketplace, B2C field service (FS) organizations face growing expectations for quicker resolutions, shorter arrival times and a better overall customer experience....
"Instruction manuals" The words conjure up images of thick black-and-white tomes, boring, underused, maybe even untouched for years in our homes. But no longer.…
With its value clearly proven within the field service industry and Goldman Sachs predicting that augmented reality (AR) will be an $80B market by...
Augmented Reality (AR) – the ability to overlay and share physical objects, spaces and images on a user’s view of the real world– is...
Visual engagement and support are maturing as a technology, and are swiftly becoming key differentiators in many customer service organizations. With clear ROI demonstrated...
Tuesday, November 23, 2015 started out like any other day at work for James Crenson. Coffee, check email, prep documents for weekly meeting, solicit...
All eyes were on the smart home market in 2017. After all, industry experts such as MarketsandMarkets predicted that the industry would be valued...
Image: Shutterstock With all the AI hype in 2017, the customer service industry expected smart machines to truly transform the customer experience. However, while...
BPO Technology trends: Blessing or Curse? Many BPOs that have built the core of their businesses on the provision of human labor or Full Time...
Customer churn in the age of information is a fact of life for every business in every industry. Customers have unprecedented access to data,...
Artificial Intelligence was the talk of 2017. The hype was generated by successive breakthroughs in multiple industries, such as self-driving cars, smart assistants, etc.,...
The on-demand economy is defined as economic activity created to meet a consumer demand via the real-time delivery of goods and services. The instantaneous...
Welcome to the age of the smart home. When John Martin wakes up each morning, his pre-programmed morning routine kicks into gear. The lights go...
In anticipation of the biggest boxing fight of the year - Floyd Mayweather Jr. vs. Conor McGregor- a major US cable company had high...
Are you part of the 80% of enterprises that feel their current customer service systems do not meet their future needs? Read on for...