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Archive | Customer Experience

Winning Brands, and What We Learned

Blog post by on July 31, 2014

Customers are the backbone of every business, but every day we hear about people who believe they have been mistreated or pushed around by companies, sometimes even their favorite brands. On the bright side, you also hear …

Owning the Customer Agenda

Blog post by on July 29, 2014

The tried-and-true formula we’ve all seen when there’s a problem area in a company is this: hire someone, staff up, and let them run. But throwing head count won’t cut it for customer experience work. This isn’t …