Archive | Customer Experience

7 Top Customer Information Sources

Blog post by on August 19, 2014

Do you deliver tailored customer experiences? No? Then you’re missing a golden opportunity to boost your bottom line. Delivering tailored experiences turns visitors into customers and customers into loyal shoppers. And creating loyal shoppers boosts the bottom …

Surprise Customers in Good Ways

Blog post by on August 19, 2014

Too many companies take their customers for granted.  Appreciation is rarely conveyed.  My credo is that it’s vital to continually show customers they matter and surprising them in good ways after the sale helps to build upon …

Service-Dominant Logic in a Nutshell

Blog post by on August 18, 2014

There is no other Business than a Service Business Ingrained in our mindset, through schooling, industry practices and government accounting is the belief that the economy consists of primary or extractive industries such as mining, fishing, forestry …

Who Is The Customer Experience For?

Blog post by on August 16, 2014

The answer to this question seems obvious, the customer experience, whether it is buying, post buying, or anytime they engage our company, is for the customer. It’s the experience they should have in every interaction with our …