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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 64
Performance Metrics
Ten Guidelines for Clean Customer Feedback Data
Bob Hayes
-
February 6, 2012
Exceeding expectations or solving customer problems: What’s more important?
Linda Ireland
-
February 3, 2012
The ROI of a Great Customer Experience
Jon Picoult
-
February 2, 2012
Measuring the Impact of Social Media
Becky Carroll
-
January 25, 2012
B2B Marketing: Why Maximising Leads Won’t Maximise Revenues
Bob Apollo
-
January 24, 2012
Outcome-based Marketing: The Importance of Conversion Streams
John D. Leavy
-
January 23, 2012
Key Financial Outcomes and Return On Investment ROI
David Heneghan
-
January 18, 2012
Tracking Customer-Focused Metrics
Peggy Carlaw
-
January 17, 2012
Four Things You Need to Know about Your Customer Metrics
Bob Hayes
-
January 16, 2012
Social Media Marketing ROI: 10 Questions You Must Answer First
Jim Lenskold
-
January 12, 2012
You Gotta Believe
Jim Sullivan
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January 6, 2012
The Net Promoter Score: Let Us Not Forget The Past
Bob Hayes
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January 3, 2012
How Reliable is your CEM Program?
Bob Hayes
-
December 26, 2011
Performance Management Friday — Quota
Dave Brock
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December 23, 2011
Hoteliers: Booking engines are inadequate for measuring customer experience
David Heneghan
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December 14, 2011
Algebra, Analytics & Automation for Marketing ROI
Maria Pergolino
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December 12, 2011
FCR and Customer Satisfaction: A Match Made in Heaven
Peggy Carlaw
-
December 9, 2011
Musing on Metrics, Marketing and Innovation
Gregory Yankelovich
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December 8, 2011
Social Media Marketing Where’s the Payback
Steven Reeves
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December 8, 2011
How To Drive Customer Experience Innovation Using Transactional NPS
Adam Ramshaw
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December 6, 2011
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