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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 37
Performance Metrics
Activity Metrics Still Matter in Measuring Marketing Performance
David Dodd
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July 19, 2016
Customer Value Data and Business Results
Gautam Mahajan
-
July 14, 2016
Why, Oh Why, Is ANYBODY Still Measuring Customer Satisfaction?
Michael Lowenstein
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July 12, 2016
3 Ways to Bust Through a Customer Satisfaction Plateau
Nancy Porte
-
July 7, 2016
Making Useless Nails vs. Achieving Your Desired Outcome
Annette Franz
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June 30, 2016
Is Net Promoter Score the ultimate metric?
Maansi Sanghi
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June 29, 2016
At the Center of Customer Conversations: Q&A with Pypestream Chief Customer Officer Donna Peeples
Bob Thompson
-
June 24, 2016
5 Strategies to Gain Executive Support for Your CX Initiative
Connie Harrington
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June 23, 2016
The ROI of Customer Support
Laura Ballam
-
June 13, 2016
Getting the Most out of Your Content Marketing Budget
Christy Kelly
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June 10, 2016
Customer Experience Management Prevents Process Silos
Lynn Hunsaker
-
June 9, 2016
Big Data ROI in Year 1? Fuggedaboutit
Paul Barsch
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June 9, 2016
The 5 S’s that capture the essence of the Net Promoter Score
Ganesh Mukundan
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June 4, 2016
Domino’s Misses Customer Experience Mark
Bruce Temkin
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June 1, 2016
Could too much measurement be preventing the delivery of great customer service?
Adrian Swinscoe
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May 31, 2016
Reasons Why Customer Satisfaction Is Still a Crucial Business Metric
Zain Abbas Devraj
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May 25, 2016
NPS: Helped or Harmed CX?
Dave Fish
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May 21, 2016
The Transparent Customer Experience: how measurement can benefit both company & customer
Ian Golding
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May 14, 2016
Customer Value: The Meaning of Data and How to Use It
Gautam Mahajan
-
May 13, 2016
We’ll Fix Performance Problems In The Commission Plan!
Dave Brock
-
May 12, 2016
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Page 37 of 91
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