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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 36
Performance Metrics
7 Critical questions traditional retailer metrics can’t answer
Chris Petersen
-
November 9, 2016
Would You Work Here?!?! Recruiting Now!
Colin Shaw
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November 2, 2016
5 Metrics that can Redefine Your Social Media Impact
Swapnil Bhagwat
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October 22, 2016
8 Customer Experience Metric Silos Mask Momentum
Lynn Hunsaker
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October 14, 2016
The digital metrics are not usefull
Jaime Jimenez
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October 14, 2016
Understanding the ROI of Customer Journey Mapping
Michael Hinshaw
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October 14, 2016
KPIs as Easy as (NOT) Folding Laundry
Jeremy Watkin
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October 10, 2016
4 Data-Backed Strategies to Increase Your Customer’s Lifetime Value (CLV)
Ajay Paghdal
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September 29, 2016
On-boarding : The key to retention for SaaS companies
David Jackson
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September 26, 2016
How to Avoid Confusion Between KPIs and Goals
Jeff Toister
-
September 23, 2016
5 Ways to Cultivate Leadership Support for Customer Experience
Nancy Porte
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September 9, 2016
A beginners’ guide to the Net Promoter System®
Ganesh Mukundan
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September 7, 2016
The Dumbing-Down of “ROI” by B2B Marketers and What You Can Do To Counter That Customer Perception
Jack Dean
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August 30, 2016
The DuPont Formula: The Quintessential EQUATION to Help B2B Marketers Demonstrate FINANCIAL Impact
Jack Dean
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August 29, 2016
Customer Experience: Use The Right Metrics
Martha Brooke
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August 25, 2016
Measuring the Right Contact Center Metrics to Improve Customer Experience
Tara Wildt
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August 24, 2016
Why Cost per Lead is a Bad Way to Measure Your Return on Lead Generation Efforts
Dan McDade
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August 13, 2016
Not all customers are equal – the top three rules to build a profitable customer portfolio
Mark Hocknell
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August 10, 2016
What To Do When the CEO Says “No” to Your CX Business Case
Nancy Porte
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August 3, 2016
7 Ways To Measure Customer Satisfaction
Jeanne Bliss
-
July 29, 2016
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Page 36 of 91
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