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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 38
Performance Metrics
Customer Experience Measurement – Why it is Vitally Important BUT Badly Done!
Ian Golding
-
April 27, 2016
What KPIs matter most for B2B customer service?
Laura Ballam
-
April 23, 2016
The Business Case for a Great Employee Experience
Annette Franz
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April 20, 2016
Measuring Value (Customer Value Added)
Gautam Mahajan
-
April 16, 2016
Totango Summit: 5 Heads of ‘Customer Success’ Share Lessons Learned
Megan Headley
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April 8, 2016
A Beginner’s Guide to Net Promoter Score
Brandon Gains
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April 6, 2016
Are Popular Customer Experience Metrics Just “Immature”, Or Do They Have Bigger Challenges?
Michael Lowenstein
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April 5, 2016
Incentives
Peter Leppik
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March 20, 2016
CMOs Fail to Go Beyond Brand Awareness on LinkedIn & Prove a Clear Social Media ROI
Kristina Jaramillo
-
March 19, 2016
Why Retail Customer Satisfaction Continues to Drop
Jeff Toister
-
March 19, 2016
Must-Have Tips for Selling to the C-Suite
Colin Shaw
-
March 18, 2016
What is Your Pain? And other Intelligent Questions (Part 2)
Mike Boysen
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March 15, 2016
Turn your Content into a Reliable Revenue Driver with Sales Enablement
Shawnna Sumaoang
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March 13, 2016
How to Improve Customer Service Training with Simple Metrics
Alison Brattle
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March 10, 2016
Why Effective CX Programs Must Drive Business Outcomes
Stephan Thun
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March 9, 2016
Predicting Retention and Word of Mouth: Are Your Customers Working Harder Than Your Company?
Jean-Francois Damais
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March 4, 2016
Customer Experience ROI – How to Introduce And Grow It
Jeanne Bliss
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February 27, 2016
Customer Experience VI – Customer Experience Measurement System
Abhishek Singh
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February 23, 2016
Measuring Change Readiness
Braden Kelley
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February 18, 2016
Where Does The CX Metrics Data Go?
Amrita Bhattacharyya
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February 15, 2016
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