Home Authors Posts by Megan Headley

Megan Headley

Megan Headley
Megan is Research Director at TrustRadius, a review site for business software. In this role, her mission is to gather the highest quality data from software reviewers to help buyers make informed decisions. Key initiatives include the production of in-depth buyer's guides, and the trScore algorithm, a weighted average that removes selection bias from customer satisfaction scores. Prior to TrustRadius, Megan was a marketer and a journalist.

Totango Summit: 5 Heads of ‘Customer Success’ Share Lessons Learned

Last week (March 21-22), Totango hosted their annual Customer Success Summit, which brought together leaders who manage Customer Success teams and tech vendors whose software...

New Posts