Shawnna is Director of Marketing at Highspot. Her background is in strategic development and execution of communications programs in the technology industry, including Automic Software, Optimum Energy and VOXUS. Shawnna actively volunteers her time to help non-profit organizations with public relations and communications activities.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.