Jean-Francois is Global Chief Research Officer at Ipsos, for Customer Experience. He has 15 years of experience in understanding and measuring service brands and customer relationships across a wide range of sectors and geographies. Jean-Francois has led the development and global roll-out of several innovative solutions in the CX area, authored several papers, and regularly speaks at conferences. He heads up an international team specialized in the modelling of both structured and unstructured data.
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