As a strategic leader as CEO of MaritzCX Europe, Stephan Thun has brought disparate country organizations together to build an effective international machine. Using his innate entrepreneurial style, Stephan has delivered phenomenal results that result in unparalleled growth from the start. Stephan is a regular speaker on global industry events and has published dozens of articles related to the future of international business in research, marketing, and customer experience management.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.