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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Page 10
Leadership
CX Excellence: Building and Sustaining a Strong Customer Journey
Corey Besaw
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November 21, 2023
Mastering Risk: Strategies for Success in the Equipment Rental Business
Alastar Kerpel
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November 18, 2023
The ROI of Business Process Automation: Metrics that Matter
Gautam Nimmagadda
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November 15, 2023
Movie Contrasts the Best and Worst Salespeople
Dave Kurlan
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November 14, 2023
How to Quantify CX ROI
Lynn Hunsaker
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November 6, 2023
Why Change Seems So Hard: Essay on facilitating buy-in and avoiding resistance
Sharon Drew Morgen
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October 31, 2023
How to Get Enough Funding for CX Initiatives
Liliana Petrova
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October 31, 2023
Fixing a Toxic Culture
Annette Franz
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October 28, 2023
4 essential books every startup founder should read at least once
Wiktor Żołnowski
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October 28, 2023
Leveraging Performance Metrics in Pre-Employment Testing: A Comprehensive Guide for Hiring Success
James Peters
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October 26, 2023
Value and Mind-Set
Gautam Mahajan
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October 24, 2023
The Power of Revenue Operations and Intelligence
Barrett Thompson
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October 24, 2023
How CEOs Must Nurture Customer Care for Long-Term Success
Andrew Kahl
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October 19, 2023
6 Customer Experience Principles for Immediate yet Lasting Change
Martha Brooke
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October 19, 2023
Collaborative Strategies Between Different Departments To Drive Overall Customer Success
Oliver Baker
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October 18, 2023
10 things you can learn from Disney about creating a magical CX
Steven Van Belleghem
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October 18, 2023
How do you get your employees excited about helping customers?
Steven Van Belleghem
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October 18, 2023
Change Without Resistance: Podcast series and article on generating buy-in with systems thinking
Sharon Drew Morgen
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October 16, 2023
Don’t let Business Reorganisation harm customer relations
Nicholas Watkis
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October 13, 2023
Systematically addressing sales underperformance
Bob Apollo
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October 13, 2023
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Page 10 of 667
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Ricardo Saltz Gulko
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May 14, 2024
[Research Round-Up] The Latest From NetLine On B2B Content Consumption
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May 14, 2024
What Consumers are Saying About AI and Customer Service
Ori Faran
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May 13, 2024
Visual Customer Service Can Be Transformative For Banks
Dianne McCoubrey
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May 13, 2024