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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 9
Customer Analytics
Global Examples of Telecom Companies Using Big Data Analytics
Abhishek Pareek
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July 14, 2022
Unlocking the hidden value of language to drive personalisation – Interview with Assaf Baciu of Persado
Adrian Swinscoe
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July 14, 2022
6 Reasons Why Recommendations Fail
Michael Galarnyk
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July 14, 2022
5 Ways Customer Data Insights Create True Loyalty Value
Pohan Lin
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July 8, 2022
How to update your personas and remove the bias that’s hurting your business
Areeya Lila
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June 29, 2022
5 Rules for Effective Customer Research That Make A Difference
Colin Shaw
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June 27, 2022
Back to the Future: The Evolution of Marketing Over the Next 10 Years
Casey Munck
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June 25, 2022
The idea that scripts ruin customer experience is a dangerous one – Interview with Jimmy Hosang of TMAC
Adrian Swinscoe
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June 24, 2022
10 Must-Have Salesforce Dashboards You Should Consider Implementing
Pohan Lin
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June 20, 2022
B2B Buyer Research: 3 Ways to Stand Out from Similar Competitors in Pitches
Doug Hutton
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June 16, 2022
From Cost Center to Value Creator: Time to Get Honest About Customer Service’s Worth
Edwin Van der Ouderaa
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June 14, 2022
Quantitative Vs Qualitative: Which is better for creating a customer-centric product
Sannat Nagrani
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June 12, 2022
Voice-of-the-customer CX Can’t Exist Without Conversational Design
Rebecca Jones
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June 3, 2022
Top Marketing Research Methods You Need to Know About
Rastilav Ivanic
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June 3, 2022
Why Brands Should Treat Experiences Like Products, and Align Data Strategies Accordingly
Ben Gott
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June 2, 2022
How to Test a New Product or Business Idea
Rastilav Ivanic
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June 2, 2022
Brands Are Getting More Personal, but How Are Customers Responding?
Tom Treanor
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May 29, 2022
Bias in Marketing AI, the why and how we start to fix it
Areeya Lila
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May 24, 2022
A Better Experience for Considered Purchases
Matt Stone
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May 19, 2022
Want To Understand Customers Better? Stop Doing These Four Things
Andy MacMillan
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May 15, 2022
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Page 9 of 168
New Posts
CPG Study: Complaint Handling is More Challenging. Yet 40%+ Delight is Attainable
John Goodman
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May 14, 2024
CX Design: What Can Companies Do to Compete with Tech Giants? – Part II
Ricardo Saltz Gulko
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May 14, 2024
[Research Round-Up] The Latest From NetLine On B2B Content Consumption
David Dodd
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May 14, 2024
What Consumers are Saying About AI and Customer Service
Ori Faran
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May 13, 2024
Visual Customer Service Can Be Transformative For Banks
Dianne McCoubrey
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May 13, 2024