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Andy MacMillan

Andy MacMillan
UserTesting
Andy brings 20 years of enterprise SaaS experience to UserTesting. As a former product executive at Oracle and Salesforce, he saw the critical role that customer-centricity plays in creating great experiences. By helping companies become more customer-centric, he has grown multiple enterprise SaaS businesses to hundreds of millions of dollars.

Want To Understand Customers Better? Stop Doing These Four Things

Andy MacMillan -
It’s one of the biggest and oldest problems in business: how to continuously understand what customers want. What are the needs, motivations, and emotions...

2021: The Year of the Customer

Andy MacMillan -
The five biggest trends that will drive Customer Experience industry for the year 2021. 1. The rise of the new CEO—Chief Empathy Officer The role…

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