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Rebecca Jones

Rebecca Jones
Rebecca Jones is the general manager of Mosaicx, a leading provider of customer service AI and cloud-based technology solutions for enterprise companies and institutions. Rebecca joined the West Technology Group, owner of Mosaicx, in January 2021, after a 25+ year career focused on growing businesses, people and client success. Rebecca also serves as a member of the board of the Families for Effective Autism Treatment (FEAT) of Louisville, KY, is an executive sponsor for Women of West, actively volunteers for The Molly Johnson Foundation that supports children with special needs, and champions

How Conversational AI Unlocks Competitive Business Advantages in Customer Experience

In today's fast-paced and ever-changing business landscape, staying ahead of the competition requires organizations to embrace innovative technologies that can enhance customer experience. As...

How Intelligent Virtual Agents Help Airlines Mitigate Contact Center Turbulence

The pandemic, staffing shortages and increased fuel prices have contributed to a phenomenon coined “flightmare.” This occurrence is defined by major disruptions across global...

Voice-of-the-customer CX Can’t Exist Without Conversational Design

Experts estimate that in 2022, more than 70% of customer interactions will rely on emerging technologies such as machine learning and AI-enabled chatbots, automated...

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