Home Authors Posts by Edwin Van der Ouderaa

Edwin Van der Ouderaa

Edwin Van der Ouderaa
Accenture
Dr. Edwin Van der Ouderaa is the Accenture Global Lead for both the Customer, Sales & Service practice and the Digital Banking practice, where he partners with clients to lead the design and activation of digital customer experiences at scale, advances growth agendas through insights and innovation, and leads large and diverse transformations, mergers and acquisitions in the insurance and banking industries. Edwin is a Computer Science Engineer; he holds a PhD in Information Theory and an MBA and a Masters in Pedagogy. He is based between Brussels and London.

From Cost Center to Value Creator: Time to Get Honest About Customer Service’s Worth

For decades, we've collectively relegated service to the end of the customer lifecycle. It's the function that answers customers' questions and solves their problems...

New Posts